Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions under which Kerdos Infrasoft Private Limited ("we," "us," or "our") provides refunds for our services. We are committed to customer satisfaction and have established this policy to ensure transparency.

2. Service-Based Refunds

As a technology services company, our refund policy varies based on the type of service provided:

2.1 Consulting Services

• Refunds for consulting services are evaluated on a case-by-case basis
• Requests must be made within 7 days of service delivery
• Partial refunds may be provided for incomplete or unsatisfactory work
• No refunds for services already rendered and accepted by the client

2.2 Project-Based Services

• Milestone-based payments are non-refundable once the milestone is completed and approved
• If a project is cancelled before completion, refunds will be calculated based on work completed
• Initial deposits are non-refundable once work has commenced
• Refund requests must be submitted in writing to info@kerdos.in

2.3 Subscription Services

• Monthly subscriptions can be cancelled at any time with no refund for the current billing period
• Annual subscriptions may be eligible for pro-rata refunds within 30 days of purchase
• No refunds after 30 days from the subscription start date
• Cancellations must be requested before the next billing cycle

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at info@kerdos.in
2. Provide your order/invoice number and detailed reason for the refund request
3. Include any relevant documentation or evidence supporting your request
4. Allow 5-7 business days for review and response

4. Refund Processing

• Approved refunds will be processed within 10-15 business days
• Refunds will be issued to the original payment method
• Bank processing times may vary (typically 5-10 business days)
• You will receive an email confirmation once the refund is processed

5. Non-Refundable Items

The following are not eligible for refunds:

• Custom development work that has been delivered and accepted
• Third-party licenses or services purchased on your behalf
• Training sessions that have been conducted
• Services consumed or utilized in full
• Promotional or discounted services (unless required by law)

6. Exceptional Circumstances

We understand that exceptional circumstances may arise. In cases of:

• Service unavailability due to technical issues on our end
• Failure to deliver services as per the agreed timeline without valid reason
• Material breach of contract by Kerdos Infrasoft Private Limited

We will work with you to find a fair resolution, which may include full or partial refunds.

7. Dispute Resolution

If you are not satisfied with our refund decision, you may escalate the matter by contacting our management team. We are committed to resolving all disputes fairly and promptly.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: info@kerdos.in
• Phone: +91-996-450-1739
• Address: Unit 101, Oxford Towers, 139 HAL Old Airport Road, Bangalore North, Karnataka, India, 560008